Valeo Service Launches a Digital Ecosystem of High-Value Services

Navigation Made Easier

Valeo has launched its brand new website, making it even easier for customers to navigate services and get the information they need. Customers can easily find any required solutions, as well as access all detailed product information with high-quality images and specifications. Knowing how important it is to quickly identify the right part along with its technical documentation, we have also improved one of your favourite services: Tech Assist. 

Tech Assist: Technical Expertise at Your Fingertips

Valeo Tech Assist is the free online technical assistance platform for automotive professionals to identify the right Valeo part and access all the associated technical information and pragmatic tutorials. Tech Assist is available in 17 countries, 11 languages, and covers more than 70,000 Valeo parts. In 2025, more than 1.5 million users will have visited Valeo Tech Assist.

Valeo goes further with a brand new version of Valeo Tech Assist released in October 2025. A deep analysis has been conducted worldwide on more than 100 mechanics and distributors in order to bring to its utmost the search for technical information. In only 1 click, users now have access to a mobile-friendly interface that integrates new features to ease their daily life.

All search options are provided, through plate number, VIN, or vehicle model ; Valeo parts can be selected and compared at the technical specification level to make sure the user gets the most accurate information ; last, the user is reminded of his previous searches to spend the least time possible, with a new smart search history feature.

Over 5,000 practical technical documents are available, featuring step-by-step fitting procedures with illustrations and details on necessary tools and mounting operations.

Finally, a complete library of free video tutorials is now available in order to support the professionals: hands-on videos from 3 to 30 minutes to explain the Valeo portfolio, as well as clear instructions to demonstrate how to fit or dismantle Valeo parts.

Help Center, Online Assistance 

Designed to support customers with a complete range of services that combine technical assistance, training, and customer care, Valeo’s Help Centre gives assistance through email, live chat, and Facebook Messenger.
As Part of the company’s Tech’Care initiative, it provides professional guidance to help users install, maintain, and better understand Valeo products.
 

Valeo My Portal, Advanced Distributor Extranet

Valeo My Portal simplifies distributors’ daily operations and develops business opportunities. Valeo My Portal is an exclusive digital platform designed specifically for distributors. Already rolled out across 69 countries and used by 2,400 users at distributors.

Acting as a true customer self care portal, Valeo My Portal streamlines day-to-day activities. Distributors can place orders online, check real-time stock availability, access pricing, and review the full history of orders, deliveries, and invoices. They can also manage warranties and commercial claims without delays—all through an intuitive interface available around the clock. 

The portal not only simplifies operations, but also offers personalized business opportunities, such as dedicated promotions, performance analyses for each distributor by product range, and information for launching new products or new prices.

All these features help wholesalers optimize time and resources while providing faster responses to partner workshops.

Valeo Tech Academy, Shaping Tomorrow’s Expertise Today  

As the automotive sector undergoes profound transformation, training has become a decisive factor for competitiveness. Valeo Tech Academy stands out with a unique approach to training: Combining Valeo’s technological expertise with exclusive educational tools to support the transformation of repairers' skills.. Designed by Valeo experts, Valeo Tech Academy offers comprehensive training programs that blend e-learning with practical workshops. Its extensive and continuously expanding catalog covers every aspect of vehicle maintenance and repair —transmission, automatic gearboxes, electrification, advanced driver assistance systems and more.

But the real difference happens in the field: During in-person sessions, professionals train on an exclusive simulator capable of reproducing more than 150 technical failures across all vehicle brands. These breakdowns are directly sourced from actual workshop repair orders. This unique practical immersion enables participants to test, diagnose, correct, and—most importantly—replicate in the workshop what they have learned during training.

Already adopted by many workshops with a satisfaction rating of 9.5/10, Valeo Tech Academy allows repair professionals to diagnose faster, strengthen their technical expertise, and develop their business sustainably. Valeo Tech Academy empowers repair professionals to turn market changes into real opportunities. IMI (Institute of Motor Industry) and Qualiopi certified and eligible for French OPCO Mobilités financing, Valeo supports its partners in sustainable and distinctive skills development, as close as possible to them in their region.

Online Support for All Automotive Professionals

With these solutions, Valeo Service ensures responsive, reliable, and expert support for distributors, workshops, and aftermarket professionals worldwide.