Oceania General Frequently Asked Questions

You can find the product catalog valid for your country in the TechAssist section of our website.
The search options here can be done by vehicle type, VIN, or product reference - in it OE part numbers.

Valeo sells its products to authorized distributors. However, within the distribution chain, the products may also be sold by retailers, workshops, or e-commerce platforms.

Valeo sells its products in the aftermarket under the brands Valeo, FTE, SWF, and Marchal (in France)

For the Beep & Park 632200 system with radio mute, you’ll need one cable from the control unit to the radio and another cable from the control unit to the power source (plus or minus). Be sure to verify whether the radio requires a plus or minus connection before completing the setup.

If you have any further questions related to part 632200, please refer to the TechAssist section on our website.

For the Valeo Beep & Park system -part number 632200- mounted on the front of the vehicle, position it at least 40 cm above the ground with a 10° upward angle.

If you have any further questions related to part 632200, please refer to the TechAssist section on our website.

1. Open the application and click on the "Sign in / Signup" button.
2. When the popup appears, click on "Continue."
3. Click on "Sign up" and fill in all the required fields, such as First name, Last name, and Email.
4. Accept the terms and conditions, and confirm that you are the Garage Owner.
5. Rest of the Garage information can be filled in the next step(s)

1. You collect Valeo Points throughout the month.
2. At the end of each month, your Valeo Points are transferred to your Capricorn account.
3. Your Valeo Points balance then resets to zero until your next scan or promo code.
4. You can check your Capricorn Rewards balance once your Valeo Points have been reset.

1. This issue might be related to SSO (Single Sign-On).
2. Please ensure you are either:
- Creating a new account or
- Logging in with your existing account.
3. If you can't login with your existing account, try resetting your password.
4. To create a new account:
- Start the application.
- Click on the "Sign in / Signup" button.
-Click on "Sign up."
- Fill in all the required fields (First name, Last name, Email address).
- Accept the terms and conditions and confirm that you are the Garage Owner.
5. If you still face issues, please contact us. You can find our Help Center contact options in the 'Help & Support' section on our website.

Closed tickets cannot be reopened.
Therefore, if you have a question regarding a closed case, we recommend that you:
Raise a new ticket and mention the closed ticket number in the content of your email or phone conversation.